ZD

Manager Dashboard

Claims processing overview — last updated 05/06/2026 at 17:15

All systems operational

Pending Approvals

7

3 flagged with warnings

Review Queue →

Claims Today

14

+3 from yesterday

+27%

Extraction Accuracy

91.4%

Avg across 14 claims

-2.1%

Rejection Rate

18.2%

2 of 11 reviewed today

+6.4%

Avg Processing Time

4.3 min

Upload to submission

-0.8 min

Export Readiness

9 records

Approved, awaiting export

Export to Excel →

Daily Claims Throughput

Claims processed per day — last 14 days

Extraction Accuracy Trend

Average OCR confidence — last 14 days

Processor Performance

Week of 02–05 Jun 2026

ProcessorTodayThis WeekAvg ConfidenceRejection RateAvg TimeTrend
TN

Thabo Nkosi

Senior Processor

631
93%
6.5%3.8 min
up
AS

Amahle Sithole

Claims Processor

527
89%
11.1%4.6 min
flat
LD

Lungelo Dube

Claims Processor

319
85%
21.1%5.2 min
down
NC

Nokwanda Cele

Junior Processor

212
81%
16.7%6.1 min
up

Recent Activity

Today — all processors

  • Uploaded 3 claim PDFs for extraction

    Thabo Nkosi·5 min ago
  • Approved claim CLM-2024-0897

    Zanele Dlamini·22 min ago
  • Low confidence on Deceased ID — CLM-2024-0899

    System·34 min ago
  • Rejected CLM-2024-0893 — ID mismatch

    Zanele Dlamini·1 hr ago
  • Exported 9 approved records to Excel

    Zanele Dlamini·2 hr ago
  • Extraction completed — CLM-2024-0896

    System (OCR)·2 hr ago
  • Uploaded claim form for extraction

    Amahle Sithole·3 hr ago
  • Approved claim CLM-2024-0891

    Zanele Dlamini·4 hr ago